Terms And ConditionsProducts and Prices
Product prices are given in connection with the product information. The product prices include value added tax. Your shopping basket and order confirmation will display a breakdown of the tax included.
Private customers can choose their payment method when they get to the shopping basket. Business customers can also ask for the right to invoice.
Via Klarna Checkout service, you can pay with Klarna invoice and Klarna account and online banking codes and credit card.
Order your items and pay them with a invoice after the products have arrived. With Klarna invoice, you get the products first and pay later. It's easy to shop online: when you pay with Klarna you need, in addition to your contact information, only give your social security number. Learn more about Klarna Invoice.
Klarna Account as the payment method, you can determine the amounts you want to pay each month. Any purchases you do with Klarna Account collected on a monthly invoice in whatever online store you've shopped. The best thing about the service is that it has been planned specifically for online shopping. You confirm your purchase easy and secure with your personal identity. Learn more about Klarna Account.
Deliveries to Finland, Sweden, Norway and Denmark
Our postage and packing charges for deliveries are €10 (100 SEK/200,- NOK) per order. If the order sum totals at least €100 (1000 SEK), we do not charge for postage and packing.
Deliveries to other EU countries and Switzerland
Our postage and packing charges for deliveries are €20 per order. If the order sum totals at least €100, we do not charge for postage and packing.
Deliveries outside Europe
Our postage and packing charges for deliveries are €30 per order.
We will send the products you have ordered as soon as we can, usually within a day of receiving your order. If we have run out of a product you have ordered and do not currently have it in stock, we will contact you to let you know. The final time of delivery depends on the destination of the consignment and the transport timetable. The delivery time is normally about 5-8 working days inside the EU.
Ordered products are delivered with DPD outside Scandinavia and with Posti or Postnord within Scandinavia. You will receive a text message when your order has arrived. www.dpd.com, www.posti.fi, www.postnord.com
Returns in Finland
All our products are covered by a full 14 day right of return. The product allows you the returns for free via customer return. Any returned product must be unused and unaltered. Finnish Posti customer return number: 613386 (only in Finland)
Along with the customer return, return this return form. Return form must be completed and attached at each customer return. Print and attach with dressing the return.
Returns from other countries
For returns outside Finland, contact our customerservice for more info +358500207272 firstname.lastname@example.org. Our customerservice is open 8-16 mon-fri (Finnish time). We are trying to answer all emails within 24 h.
Repair of Defects
If the delivered product is damaged, you can send us a notice of the defect and return the damaged product by post. You do not then pay postage (Finnish Posti customer return number (in Finland only): 613 386, other countries contact email@example.com for more info. When returning a damaged product, please let us know if you want your money back or if you want us to send you a corresponding product as a replacement. If you choose to have your money back, please let us know your bank account number. (IBAN and BIC)
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