Frequently Asked Questions

You choose the payment method at checkout. Payments are handled by our payment provider Avarda: credit and debit cards (Visa, Mastercard), invoice, account payment and instalments, Apple Pay / Google Pay, MobilePay and online banking. The methods available depend on your country.

Email [email protected] as soon as possible with your order number. An order can be changed or cancelled until it leaves our warehouse, usually within a day of ordering.

Yes. You receive an order confirmation by email right after placing your order, and another email once the order has been dispatched from our warehouse. You can also see your order status in My Account.

Every product page features the SizeBay size advisor — answer a couple of quick questions about your usual fit and it recommends the right size for you. You can also consult our Size Guide for detailed measurements.

Our sportswear is cut for an athletic fit. If you prefer a looser feel, we recommend sizing up by one. Kids sizes are based on body height.

We send your order as soon as we can, usually within a day. Delivery then takes 1–3 business days in Finland, 2–4 to Estonia, Latvia and Lithuania, 3–5 to Sweden, 3–6 to Norway and 3–7 to the rest of the EU. Club shop orders are delivered together with the club’s order after the club shop closes.

We deliver to Finland, Estonia, Latvia, Lithuania, Sweden, Norway, Denmark and the rest of the EU, as well as to the United Kingdom and Switzerland, where customs fees may apply. We do not deliver outside Europe. Shipping costs are on our Shipping & Delivery page.

All products have a full 14-day return right. The product must be unused and in the same condition as you received it, with all hangtags in place and packed in the original polybag. Returns from Finland, Sweden, Norway and Denmark are free. A damaged or defective product is always returned free of charge.

In Finland, use Posti customer return number 613386 with the return form included in your package. From other countries, contact [email protected] and we will arrange the return. The refund is made as soon as possible after we have received the products.

Contact us at [email protected]. We make custom training and racing apparel for clubs with your own design and logo, and set up a club shop where your members order with a club code.

In the club shop every member orders on their own. For the quantities and prices of a custom kit, contact [email protected] and our team will make you an offer.