Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), Klarna, bank transfers, and Apple Pay / Google Pay via our payment partner Avarda.

Standard webshop orders can be changed or cancelled within 1 hour of being placed by contacting [email protected]. Clubline (made-to-order) products go into production immediately and cannot be cancelled once confirmed.

Yes — you will receive a confirmation email immediately after placing your order, and a second email with tracking information once it ships.

Every product page features the SizeBay size advisor — answer a couple of quick questions about your usual fit and it recommends the right size for you. You can also consult our Size Guide for detailed measurements.

Our sportswear is cut for an athletic fit. If you prefer a looser feel, we recommend sizing up by one. Junior sizes follow age-based European sizing.

Standard webshop orders ship within 1–3 business days. Delivery time depends on your destination: 1–3 days within Finland, 2–5 days to Sweden and Norway, 3–7 days to the rest of the EU. Clubline (made-to-order) products take 4–6 weeks to produce before shipping.

Yes — we ship across Scandinavia and the rest of the European Union. For shipping outside the EU, please contact [email protected].

You have 30 days from receiving your order to return unused items in their original packaging. Custom-printed Clubline products with your club name/number cannot be returned unless faulty.

Fill in the return form included in your package (or download it from our Order & Return page), pack the items, and send them to the address on the form. Once we receive your return, refunds are processed within 5 business days.

Contact our club sales team at [email protected]. We will work with you on design, pricing, and minimum order requirements, and set up a dedicated Club Shop with a private login code for your members.

No — our Club Shop platform lets each member order individually with no team-level minimum. Production and shipping are typically batched per ordering window.